Situation: Connection to server is not available.
Solution: Check the server IP or the firewall configuration.
Situation: Designer cannot be activated.
Solution: Check the client ID or license key.
Situation: login is not available.
Solution: Check the ID or password.
Situation: When are the screenshots for the RPA errors on the server created?
Solution: Screenshots are created when jobs end. This is because errors usually cause jobs to end. However, if the process has a logic to handle errors using events, screenshots will be created when the job ends after the events are processed. In this case, you can add the DumpScreen activity card to the event to view the screenshot of the error.
Situation: Publication of a project to the server is not available.
1
When publishing a project to the Orchestrator server in RPA designer, make sure that the firewall settings have been disabled.
To find out if the firewall is enabled, complete the following steps:
On Windows, click Control Panel > Programs and Features > Turn Windows features on or off. Then, in the “Windows Features” window, select the Telnet Client checkbox.
Open the command prompt. (Win + R > cmd)
In the command window, enter the tenet server IP and port number, and then press Enter.
Example: telnet 182.195.85.204 8080
Open ports: 8080, 8777, 9001
2
Check whether an incomplete activity card exists within the project.
If an incomplete activity card exists in the project, the project cannot be published to the server. Ensure that there are no activity cards surrounded by a red border.