What is RPA?

RPA stands for robotic process automation, a software program designed to imitate human behavior by interacting with computer applications and completing repetitive tasks based on rules.
RPA can be used to implement automated processes that precisely imitate human processes.
The word “robot” utilized in RPA does not stand for physical robots that replace humans but stands for computer programs that imitate human behavior.

Why RPA?

RPA improves the performance, efficiency, and agility of business processes, enhancing the overall efficiency of the business operations of enterprises.

• Enhancement of HR efficiency: Reduction of simple, repetitive tasks allows human resources to focus more on high value-added tasks.

• Enhanced IT quality: Reduction of errors achieved through automation improves the process quality and provides an enhanced customer experience.

• Enhanced productivity: Bots provide uninterrupted, 24/7 operation, saving on the operation cost.

Misunderstandings about RPA

• Coding techniques are required to utilize RPA software. (X)

Many people would think the utilization of RPA software will require coding techniques. However, this is not true. Non-professionals can also easily utilize RPA software as long as they have an understanding of front-end development.

• RPA does not require maintenance by humans. (X)

Humans must assign tasks to bots and create related programs, as well. However, considering the organization's size, such processes comprise only a small portion of the entire business operation.

• Only large enterprises can implement and utilize RPA. (X)

Small and medium enterprises can also implement RPA to automate business processes.