Use Cases

The following use cases include application practices of AI technologies, such as OCR, deep learning and machine learning, analytics, and chatbot (NLU, TM).
The use cases can be found in the value chains of seven different sectors, including business administration, purchasing, R&D, manufacturing, sales, and the service industry.

Business administration

Business administration

V/C

Technology

Use case

Description

Planning

RPA

Creation and collection of daily reports

Creation and reporting of daily reports, collection of weekly reports by team

Legal affairs

RPA,NLU(TM)

Automated notification for changes in laws and regulations related to the business

∙Implementation of an RPA that regularly searches for laws and regulations that include the keywords set by the manager on the Web and sends the results to the manager

∙Implementation of an RPA that utilizes the text mining technology, which analyzes, extracts, and reviews the articles of environmental safety laws and regulations and informing the manager

Legal affairs

RPA

Case search

Supreme Court case search

Legal affairs

RPA

Mailing service for prior announcements of legislations by the government

A mailing system that searches for the prior announcements of legislations by the 12 government offices (including the Ministry of Science and ICT, Korea Communications Commission, Ministry of Economy and Science, etc.) and informs the manager on a daily bases.

Legal affairs

RPA

Mailing service for guidelines for the joint attribution of intellectual property rights

Sends mail messages containing the guidelines required for reviewing joint attribution of the intellectual property rights that belong to the finished products.

Legal affairs

RPA

Search and monitoring of Supreme Court cases

For pre-defined case numbers, an automated process accesses the Supreme Court website, downloads the relevant material, and shares it to eliminate risks and allow for timely responses.

Legal affairs

RPA

Automated responses to requests for standard contract forms

For frequent requests related to standard contract forms, an automated process is provided to direct the employees to the list of standard contract forms or appropriate links to answer the requests.

HR

RPA

Support for the hiring process

∙Résumé screening and candidate list creation: Collection and screening of resumes or online applications, background checks, verification of the requirements, selection of final candidates, creation of notifications for interviews, feedback, or rejections

∙Automated creation and delivery of offering letters: Automated creation of letters of offer, cross-checking of the letters of offer based on the rules and regulations found on internal and external databases

∙Onboarding of new employees: When the final candidates accept the offer, the automated process will create user accounts and email addresses for the new employees, request access permissions to the company system, request or place orders for IT equipment, and send the onboarding documents to the new employees.

HR

RPA, D/L(M/L)

Support for employee capability management

∙Management and reflection of performances Integrates the performance data, related feedbacks, and the report results to calculate the performance increase and bonus, and then updates the payroll system.

∙Training/Development management: Management on the compliance progress, tracking and notifications on the related courses, and automated suggestions for the future career paths that help the self-development of employees

Finance

RPA, D/L(M/L)

Collection and sharing of raw material market condition data such as positions and prices

Management and preliminary sharing of the market condition data of major chemical materials (positions and prices) to identify the position risk

Finance

RPA

Uploading of electronic tax invoices

Approval of tax invoices and uploading of the approved tax invoices to the ERP

Finance

RPA

Mail notification for KRW withdrawals

Checks the KRW withdrawal schedule on SAP systems, and sends confirmation requests to the relevant business divisions.

Finance

RPA

Adjustment of currency deposits/withdrawals and forward exchange

Identifies on SAP the withdrawals/payments at sites and shares the amounts across the company via mail, and sends the transfer details (SAP) to banks.

Finance

RPA

Prediction and registration of standard costs

Prediction and registration of standard costs with the materials master ledger after a product has been proposed

Finance

RPA

Automated processing of approvals for special account title expenses

Approvals for the “Meeting/Interview” and “Internal dispatch” account titles and transportation expenses among the corporate activity card expenses

Finance

RPA

Data processing and extraction utilizing integration with financial information sites

Extraction of raw data from an external site (Reuters) and processing and accumulation of the extracted data into standardized forms

Finance

RPA

Cross-checking of nonconformity in tax invoices

∙Extracts billed cases without tax invoices and provides the list in the Excel file to the manager

∙Informs the manager of the list of previously issued tax invoices that have not been processed.

Finance

RPA

Renewal of K-sure insurance coverage that is scheduled for an expiration

∙Identifies valid coverage from the cyber market of Korea Trade Insurance Corporation and downloads the data.

∙Identifies the insurance plans that will be expired within the next 30 days on the SAP system.

∙Identifies the final export dates from the history of valid plans by utilizing the buyer code.

∙Renews the valid plans to + 364 days after the export dates.

Finance

RPA

Transfer of site operation expenses

∙Creates an expenses Excel sheet based on the internal mail messages.

∙Creates funds transfers on SAP and submits them for approvals (by each site).

∙Transfers the funds upon approval.

∙Confirms the transfer amounts.

Finance

RPA

Verification of duplicate APs

∙Extracts the APs that have been created on the same day.

∙Identifies withdrawals in the APs. (Checks the occurrence date, customer name, account information, and invoice number to prevent duplicate withdrawals.)

∙Extracts abnormal items daily and sends mail.

Finance

RPA

Extraction and mailing of exchange position estimation data

∙Extracts and processes sales order history on SAP systems.

∙Extracts and processes corporation accounts receivable on the SAP system.

∙Extracts and processes negotiation history on the SAP system.

∙Sends the processed Excel file to the manager via mail.

Finance

RPA, NLU(TM)

Corporation card settlement utilizing chatbots

Simplification and automation of frequent corporation card settlement tasks by utilizing “chatbots and RPA”

Finance

RPA

cash assurance

∙Captures and identifies payment and transfer history.

∙Cross-checks the invoices, payment history, and bank account statements.

∙Posts journal entries (offsets the balance accounts).

∙Updates the bank account reconciliation by adjusting the bank accounts, balance matches, and the balance items list.

Finance

RPA/IPA

Analysis on revenue leakages

Implementation of a revenue leakage analyzer

∙Cross-checks the estimates, orders, and invoices.

∙Identifies missing bills.

∙Fixes error log problems.

∙Tracks the billing of contracts.

∙Modifies the upstream process change proposals (to be fixed).

∙Proposes cross-sales and upsales.

Finance

RPA, Analytics

O2C analysis

∙Identifies the price/return/refund/payment trends.

∙Identifies the opportunities for automation / process enhancement.

Finance

RPA

Account reconciliation

∙Extracts the balance of the general ledger and executes subsidiary ledger reports.

∙Adjusts the general ledger and subsidiary ledger, and identifies the items to adjust.

∙Notifies the manager to respond.

∙Schedules the journalizing of the adjustments.

∙Attaches adjustment supports and provides notifications to the approvers.

∙Accumulates and calculates the unadjusted differences, prepares for journalizing changes, assigns journals for approval, and schedules journalizing changes.

Finance

RPA

Calculation of profit distribution / commissions

Enhances the efficiency and scalability of profit distribution / commissions calculations.

Finance

RPA, Analytics

Credit analysis and management support

∙Performs the initial credit analysis (rule-based) and provides support for the credit manager.

∙Issues and submits the recommended credit conditions.

∙Registers the credit conditions with the system upon approval.

Finance

RPA, D/L(M/L), Analytics

Analysis on uncollectible accounts

∙Analyzes the aging reports. (*Aging report refers to a list of collectible accounts by period.)

∙Calculates the required adjustments based on the past patterns.

∙Makes preparations for potential adjustments (bad debit reserve).

Finance

RPA

Occurrence of general operation cost

∙Lists the payable amounts.

∙Requests feedback/explanation from the account / cost center owner.

∙Collects (standardized) feedback/explanation from the account / cost center owner.

∙Adjusts the schedulability.

Finance

RPA, Analytics, NLP

Flux analysis

∙Analyzes the initial flux.

∙Requests feedback/explanation from the account / cost center owner.

∙Collects (standardized) feedback/explanation from the account / cost center owner.

∙Flags outliers.

Finance

RPA

Automated financing KPI calculation

Calculates closely related KPI/trends (MJE, timing, completed, waste/rework, etc.)

Finance

RPA

Adjustments between corporations

∙Identifies mismatches between corporations.

∙Resolves the mismatching problems between corporations if the process is rule-based (Ex.: "the receiver is always correct")

∙Requests agreements from the persons in charge in each corporation (standard from).

∙Requests approval for the adjustments between corporations.

∙Makes adjustments between corporations.

Finance

RPA

Control test

Performs compliance management on a regular basis (by documenting the processes, and storing and configuring the evidence of scheduling).

- Creates a dashboard with results.

Finance

RPA

Allocation (tax, FP&A)

Executes calculations based on the history or a dynamic data model.

Finance

RPA

Occurrence and adjustment of payrolls

Calculates the payroll amounts based on the history and a dynamic data model.

- Requests approvals for payroll occurrences

- Schedules occurred payroll amounts.

- Adjusts the payroll amounts.

Finance

RPA

Supports the creation of accounting data

Supports accounting data creation (statement of cash flows, especially)

Finance

RPA, Analytics

Automated accounting information

∙Performs initial analysis of abnormal incidents.

∙Requests and collects accounting data and explanations from the manager.

Finance

RPA

Approval requests and recording of PO occurrences

∙Reports end of term open POs

*PO: Purchase orders that are issued to the supplier when the same products are expected to be repeatedly purchased for a specific period.

∙Calculates and prepares PO occurrences.

∙Requests approval for PO occurrences.

∙Registers the PO occurrences in the general ledger upon approval.

Finance

RPA

Automated data verification, processing, and reporting for closing accounts

∙Performs closing and creates routine reports.

∙Collects data for reporting.

∙Closes and verifies accounts.

∙Verifies payment data.

∙Verifies data received from external organizations.

∙Closes and verifies fees, costs, and deducted amounts.

Finance

RPA

Extraction of officially announced financial data based on integration with external sites

Inputs various official data (interest rates posted on the homepage, asset interest rates, etc.) and bond discount rates to the system, and calculates the EDW statics data for system input.

Finance

RPA

Automated closing processes for extracting outstanding balances and sharing data with customers

Automated closing processes for extracting outstanding balances and sharing data with customers

Finance

RPA

Creation of billing data for LC negotiations and demurrage

Creation of billing data for LC negotiations and demurrage

Finance

RPA

Enhanced efficiency for calculating manufacturing and processing costs

Calculates the manufacturing and processing costs.

Finance

RPA

Automated proposal creation

Verifies if an existing closing number can be applied to a submitted proposal and utilizes the closing number if there is an available number. If an available number does not exist, selects a number, creates a closing proposal, and submits it for approval.

Finance

RPA

Credit card billing for corporations

Extracts the billing data for gas, toll fees, and air fares, processes the data into appropriate forms for each corporate customer, and then sends the billing announcements (a PDF report) and statements (Excel file) to the managers of the corporations via mail after encrypting them.

Finance

RPA

Customer service by credit card companies

Sends statement mail, reactivates suspended credit cards, processes the unprocessed cases for the 2nd report of lost credit cards

Finance

RPA

Account opening approvals in banks

Approves contact-free account opening requests.

Finance

RPA

Sales data management by customer

Downloads the sales data by customer for the previous date.

Finance

RPA

Automated issuance of tax invoices

Issues tax invoices for the sales by the sales team.

Finance

RPA

Automated paybacks by customer

Processes paybacks to customers based on sales and receipt slips.

Finance

RPA

Automated notification of expected transfer dates

Notifies vendors of the target transfer dates of the approved T/T transfers.

Purchase

Purchase / Research and development / Manufacturing

V/C

Technology

Use case

Description

Purchase

IPA, OCR

Verification of customer estimates, order, or requirement fulfillments and announcements of the effect on the price policy

∙Reports it if the customer estimate, order, or requirement could not be fulfilled.

∙Identifies the effect of the factors on the price policy and reports it to the customers.

Purchase

IPA

Automated input of corrected orders

∙Identifies the order correction scenarios and supports the employee who manages orders.

∙Inputs the corrected order to the ERP system.

Purchase

RPA

Order input

Automation of SFDC (CRM system) opportunities (provides notifications based on customer information, such as their repeat order cycle)

- order input to the ERP system (if the SFDC interface has not been implemented)

- order approval

- maintenance of customer data

- notification of order confirmation to customers

Purchase

IPA, D/L(M/L)

Purchase returns and rebates

∙Identifies return processes based on specified rules.

∙Learns exceptions and develops new rules.

∙Defines exceptional processes.

Purchase

RPA / IPA

Supports existing/closed POs

Identification of outdated/practically closed POs and requests.

- Closes the POs if no responses are made after contacting the owner.

- Reports the cases without responses and escalates them if necessary.

- Supports the closure of PO line processes.

Purchase

RPA / IPA

Enhanced efficiency of vendor master data management

∙Reviews the master files of various suppliers.

∙Verifies if there is duplicated supplier data by utilizing internal and external data (Ex.: Tax ID, Dunn & Bradstreet Hierarchy, etc.).

∙Identifies duplicated suppliers.

∙Fixes data to eliminate duplications (by closing and reopening payment data or POs)

∙Creates audit records about the master data updates and approvals.

Purchase

RPA, D/L(M/L), Analytics

Review of PO requests and proposal of optimal substitute supplier

∙Extracts the supplier data and other related data to the PO request.

∙Compares the supplier for the PO and the list of approved suppliers to ensure that the supplier has been approved.

∙Verifies if the supplier and the conditions satisfy the company policies.

∙Suggests substitute suppliers with better deals or other business benefits.

∙Identifies potentially duplicate supplier names and proposes maintenance and updates of the master data.

Purchase

RPA

The customers that expire on the day

∙Inputs metal futures trading data.

∙Cross-checks the in-house future exchanges and the deposits/withdrawals.

∙Inputs the overseas branch insurance coverage and class data.

Purchase

RPA

Issuance of the certified place of origin

Issuance of the certified place of origin

Purchase

RPA

Materials purchase

Processes bills for the purchased materials.

Purchase

RPA

Materials purchase

Settles import and inland transportation costs.

Purchase

RPA

Materials purchase

Delivers RFQs to overseas suppliers.

Purchase

RPA

Materials purchase

Sorts the promotion details.

Purchase

RPA

Materials purchase

Sorts the market price status for materials.

Purchase

RPA

Materials purchase

Lists the warehousing and shipping status.

Purchase

RPA

Materials purchase

Lists the freight settlements (for master batch processing and others).

Purchase

RPA

Materials purchase

Lists the management items for exporting waste plastic.

Purchase

RPA

Registration of imported raw material lane

Registers the raw material lane with the system for the purpose of a quality test of the raw materials imported on that day.

Purchase

RPA

Registration of the certificate of import declaration

Registers the certificate of import declaration downloaded from the Customs Service site with the SAP system.

- Initially, the OCR was supposed to be utilized for extracting data from the scanned copy. However, the recognition rate was too low, and the plan changed to extract data from the digital document instead.

Purchase

RPA

Collection/Distribution of outsourcing defect rates

Collection/Distribution of outsourcing defect rates

Research and development

Purchase / Research and development / Manufacturing

V/C

Technology

Use case

Description

Research and development

RPA

Extraction and analysis of competitor information.

Extracts competitor information to save the time required for research and reports.

Manufacturing

Purchase / Research and development / Manufacturing

V/C

Technology

Use case

Description

Manufacturing

RPA

Sharing of product inspection results

Processes the product packaging inspection result, creates portal mail and shares it with related teams.

Manufacturing

RPA

Equipment management

∙Registers the public unit-price contract statements.

∙Creates daily reports about the Korea Investment Corporation.

∙Requests purchase of materials based on the bill of materials (BOM).

Manufacturing

RPA

Registers L/Cs.

Registers L/Cs.

Distribution

Distribution/Sales/Service

V/C

Technology

Use case

Description

Distribution

RPA

Automated shipping company booking processes

Automates booking processes through linkage with the shipping company's website.

Distribution

RPA, OCR

Export license data input

Inputs the required information on the export licenses received from customs agents, such as the registration numbers and the registered dates, to the SAP system.

Distribution

RPA

Extraction of daily performances and status data and report creation

Extracts data, such as major tasks of the day, shipping performance and plans, the warehouse inventory from the SAP or HR system, processes the data and creates and shares the report via portal mail.

Distribution

RPA

Extraction of inventories at closing and report creation

Extracts the closing inventory status of the previous day from the system, then creates and shares the report via portal mail.

Distribution

RPA

Creation and sharing of the long-term inventory status and the storage/management data

Creates a portal mail with the long-term/expected long-term/bad inventory status, bulk container usage, and the period of inventory retention and shares the mail with related teams.

Distribution

RPA

Creation and review of the export shipping documents

Inputs the data from a standard form to the SAP system, save it as a PDF file, and sends the PDF file to the manager.

Distribution

RPA

Creation of a shipping performance to plan report

Creates a standardized comparison report after extracting the plans and the shipping performance data from the system and sends the report to the manager via portal mail.

Distribution

RPA, OCR

Automated BL data conversion and system input

Receives BL documents via email (including multiple scanned documents) → Saves the data in an Excel file by utilizing the OCR feature → Sends the converted data to the requester.

Distribution

RPA

Charter cargo insurance registration

Charter cargo insurance registration

Distribution

RPA

Settlement of transportation-related expenses

Settles the inland/ocean freight charges and the port entry fees.

Distribution

RPA

Calculation and sharing of the estimated load rate at closing

Calculation and sharing of the estimated load rate at closing

Distribution

RPA

Uploading of inbound/departure information and port schedule creation

Uploads inbound/departure information and fills in the port schedule submission form.

Distribution

RPA

Automated proposal creation

Creates expense reports for ocean and inland freight charges, contract charges, fuel expenses, and lease costs.

Distribution

RPA

Sales

Integrates export licenses (EP) with requests for export licenses (EPR).

Distribution

RPA

Enhanced efficiency for delivery management and delivery orders

Reviews the shipment inspection certificate on the SAP system and registers the certificate details and customer sites.

Distribution

RPA

Enhanced efficiency for delivery management and delivery orders

Creates delivery slips and places delivery orders on the SAP system.

Distribution

RPA

Review of the registration and shipping information

Reviews the registration and shipping information.

Sales

Distribution/Sales/Service

V/C

Technology

Use case

Description

Sales

RPA

Automated document delivery and B/L creation

Delivers documents and creates B/L after accessing the DHL website.

Sales

IPA

Aging/Collections

∙Classifies customers and accounts based on the longest accounts receivable collection period.

∙Decides the priority for the collection of accounts payable (based on the history and a dynamic model).

Sales

RPA

Billing

Invoice/Bill creation

- Approves invoices and bills.

-Distributes invoices and bills to customers.

- Inputs the all-risks (AR) in the general ledger.

Sales

RPA

Application of exception prices and discounts

Enhances the efficiency and scalability of the exception price/discount calculations.

Sales

RPA

Contract review for profits

Flags non-standard contracts and extracts the data in an Excel file for review.

- Identifies linked contracts.

- Updates the contract links on the CRM system.

- Adds POBs for material right options.

Sales

RPA

Creation of price reports

Creates price reports.

Sales

RPA

Automated sorting and accumulation of sales status and supply/demand data

∙Sorts the raw data for execution plans and sales status reports, and supply/demand data creates documents for external parties.

∙Sorts the sales performance and accumulates the shipping records.

Sales

RPA

Automated export system

Automates the export system (the ERP sector)

Sales

RPA

Sales

Creates local L/Cs and receipts.

Sales

RPA

Sales

Request sale of T/T.

Sales

RPA

Contact-free bank loans for purchasing a new car

Reviews vehicle registration information for contact-free new car loans and automatically inputs the car information.

Sales

RPA

Automatic creation of new orders based on shipping plans

Creates new shipping orders daily via the SAP system according to the shipping plan.

Sales

RPA

Automatic creation of new orders when there are not enough shipping orders

Automatically creates shipping orders when the remaining orders are below a certain level for each customer registered on the internal system (intelligent weighing system).

Service

Distribution/Sales/Service

V/C

Technology

Use case

Description

Service

RPA

Inspection of the groupware server/processing of simple requests

∙Performs routine inspections of the groupware server.

∙Responds to inquiries about locked accounts and unlocks them.

Service

RPA

Automated customer on-boarding

∙Registers customers.

∙Provides delivery notifications.

∙Delivers bills.

Service

RPA

Automated customer management

∙Provides announcements to customers.

∙Updates information.

∙Manages contracts.

Service

RPA

Automated payment

∙Makes payments for matured contracts.

∙Makes refunds for canceled contracts.

∙Screens claims (insurance).

Service

RPA

Verification of customer management data

∙Verifies customer data for new product launches/product changes.

∙Verifies the announced data/content for each customer.

Service

RPA

Verification of case audits

Verifies audit results of insurance claim cases.

Service

RPA

Automated mail/fax delivery to customers

∙Performs batch-mailing of messages to the group insurance subscribers on a list.

∙Delivers electronic transfer statements via fax.

∙Sends mail messages for requesting variable funds transfers.